Refund & Dispute Policy

1. Introduction

This policy outlines the refund conditions and dispute procedures for services provided by Predominus Market Trends. By using our services, you agree to the terms below.

2. Refund Eligibility

We offer full or partial refunds only under the following conditions:

• Technical issues caused by our platform prevent access to the purchased service for more than 48 hours.
• Unjustified or duplicate charges appear on your invoice, provided they are reported within 7 (seven) days of receipt.

Refunds will not be granted outside these conditions, except in exceptional cases which may be reviewed individually.

3. Request Timeframe

All refund requests must be submitted within 7 (seven) calendar days of the event that triggered the request (e.g., technical issues, duplicate charges, etc.). After this period, we cannot guarantee review or reimbursement.

4. Request Procedure

1. Send an email to: predominus@gmail.com with the subject: [Refund] and describe the issue or reason.
2. Include proof of payment (invoice, receipt, etc.) and details of the issue encountered.
3. Our team will review your request within 5 (five) business days and respond regarding refund eligibility.

5. Payment Disputes

In case of a dispute opened with your card issuer or payment processor (e.g., PayPal, Stripe, etc.), we ask that you first contact us directly at the email above to attempt an amicable resolution.

If a dispute is initiated without prior contact, our team reserves the right to suspend or terminate your account until the process is resolved, as a security measure.

6. Refund Timeframe

If the refund is approved, the amount will be reversed or deposited into your registered account within 10 (ten) business days, depending on the payment method used.

7. Contact

For additional clarification, please contact us at our support email: predominus@gmail.com.

Last updated: March 1, 2025